lessonsvilla.blogg.se - Chatbot builder stats

#Chatbot builder stats update#

But, the degree of chatbot's humanity depends on the complexity of the technologies behind the app.

Main types of chatbotsĪ chatbot is a computer app that mimics human behavior during a conversation with a real person. Depending on its type, you will know whether you need a custom chatbot or platform-build solution. After reading this article, you will know exactly what kind of chatbot you need. Are you ready to integrate a Chabot into your business strategy? Great! But the question is, “Whether to build a custom-made Chabot or use a Chabot building platform”?īelow, we have gathered the main chatbot types, their usages, and a comparison of custom vs. Secondly, your customers receive a better UX experience of finding and ordering goods or services, paying for them seamlessly, and more. Why? Firstly, thanks to various use cases, chatbots can increase revenue by up to 25%, lead generation to 9.5%, and improve engagement with clients by 35%. Please note that customer service is included only in paid packages.Chatbot integration with a website or mobile app is a win-win strategy for both your business and your clients. Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you.

How many of them contacted customer support after clicking on the particular button.

#Chatbot builder stats update#

Usage of the particular chatbot buttons (first picture), which are also connected to the chatbot builder, so there is no need to search for the button, but you can easily update the answer in case of any improvement ideas.

Chart with statistics for the entire chatbot, with the information on how many times the chatbot was triggered each day and how many reactions the chatbot got (how many visitors opened and clicked on the chatbot).

In the detailed statistics you can check: What can I find in the detailed statistics? After this, you’ll be able to see the chatbot statistics in the right panel. Then click on Statistics in the upper menu. If you want to check the detailed statistics of the chatbot, go to the Chatbot settings and click on the selected chatbot. Thanks to that your visitors won’t have to contact customer support and will be able to find all the needed information there.

This allows you to easily improve and modify your chatbot. Thanks to the detailed chatbot statistics you’ll be able to evaluate, how your chatbot is performing, on which chatbot buttons are visitors clicking the most, which subjects interest your customers the most, and if the chatbot answers are understandable a complete or if the customer needed to contact your customer support even after receiving an answer in the chatbot. In other words, the chatbot resolved more conversations and agents had less work. Because in this case, the positive trend means that the number of chats escalated to humans (agents) was lower. Note: For Escalated to Human statistics the trend is reversed – the arrow pointing up is red and the arrow pointing down is green.

In the chatbot garage, the statistics are always displayed for the last 30 days. This means that you can check the statistics for the last 7 days, 30 days, or 12 months. In SmartHub you can also try different time filters. If the chat box is hidden using the API, the chatbot is not triggered which means that it’s not counted in the statistics.Ĭan I check the statistics for different time periods?.If you open the chatbot preview in the chatbot builder it is not counted in the statistics.The statistics of deleted chatbots are still visible in the summary.Īre there any situations when the chatbot is NOT counted in the statistics?.Even if the visitor clicks on multiple buttons in the chatbot, it is always counted as 1 reaction. Even if visitors browse through several pages on your website, it is always counted as 1 trigger.The numbers in the boxes are always rounded off.

They may, or may not have clicked on one of the chatbot’s buttons.

Escalated to human – this box shows the number of visitors that sent a message via chat box as a reaction to the chatbot being displayed in the chat box.

Resolved by a chatbot – this box shows the number of visitors that interacted only with the chatbot which means that they have clicked on at least one of the chatbot buttons but did not send any message.

Reactions – this box shows the number of visitors that sent you a message via the chat box or clicked at least on one of the buttons as a reaction to the chatbot being displayed in the chat box.

Triggered – this box shows the number of visitors to whom the chatbot was displayed.

Wondering what exactly do the numbers mean? Let’s go through it together. You can see the chatbot statistics directly in the SmartHub or in the chatbot settings.

What can I find in the detailed statistics?.

What are the green and red numbers in the boxes?.

Can I check the statistics for different time periods?.

Are there any situations when the chatbot is NOT counted in the statistics?.